Refund policy

You can request a return for any item purchased on The BonVant Online Store within 14 days of the delivery date.
The items must be returned unworn, undamaged and unused, with all tags attached within 14 days from the receipt of the authorization label. We kindly confirm to you that, in order to proceed with the return you have to contact the costumer service via email (shop@thebonvant.com). Our After-sales Manager will reply to your request with all the information related to your return. Please be informed that we are only able to process a refund. The shipping costs will be at your expense (EU countries €10, Italy €5).
For orders placed outside the European Union, due to hygiene issues, it is not possible to return or exchange the items, according to art. 59 of d. lgs. 206 06.09.2005 and ss. mm. e ii. (cd. "Codice del Consumo").
Gift packaging is not returnable and refundable.
Dos and don’ts
Things to do to return an item:
1. Tell us your intention of returning the item within 14 days of the delivery date.
2. Our Customer Service will process the request and send the return authorization label. It has to be inserted inside the box.
3. Ship the product in its original conditions in one box (possibly in its original one). Separate returns of the same order are not acceptable.
4. Return the item with its hangtag otherwise it will not be accepted.
5. The BonVant will refund the amount of the order except for shipment costs.
6. In the event that the conditions here above are not followed, or returned item are not in its original condition or damaged, The BonVant will not process the refund. In that case, you can decide to receive back the item at your own expenses. After this shipment, it will not be possible to return the order again.
Refund Policy
The refund is issued to the same payment method you used for the purchase within 14 days. The time needed to for the credit to show in your account may vary based on the payment method and on local banking procedures.
As soon as the refund will be issued, you will receive a confirmation email.